Counselling Skills

Course Content

1. Introduction to counseling

1. Counselling as a motivational tool
2. The role of counselling within performance management
3. The role of counselling as a pre-curser to formal discipline
4. The use of counselling to prevent formal discipline and for improvement in both skills and behaviour

2. Looking at performance

1. Introduction
2. Standards – skill based and behavioural
3. Monitoring against standards
4. Recording of Information
5. Data, Trends and Analysis

3. The Counselling process

1. Introduction
2. Purpose
3. Preparation
4. Attention
5. Activation
6. Structure
7. Controlling the Session
8. Summary
9. Setting Objectives & deadlines
10. Monitoring Performance
11. Appraisal

4. The Interview

1. Describing behaviour & skills weakness
2. Listening
3. Questioning
4. Miscellany of Feedback Techniques
5. Gaining Commitment
6. Working together
7. Assessing Improvement

7. Variations on the use of Counselling

1. Introduction
2. Format of counselling sessions
3. HR/Operations combined counselling
4. Sequential Interviews

8. Formal Grievance & Discipline

1. Understanding your own procedures
2. The Disciplinary Process
3. The Interview
4. The follow up
5. The use of evidence based knowledge
6. Working for positive outcomes

9. Video captured Role Plays – case study

Practical application of lessons learnt, addressing of individual needs.

For further information please contact Arabian Assessment & Development Centre | P.O. Box 500301 | Dubai Knowledge Village | Dubai | United Arab Emirates | Ph: +971-4-390-0799 |
Fax: +971-4-366-4618| Email: steve@arabianassessment.ae

Course Title:
Councelling Skills

Tutors:
Steven Ide
Jenny Ide

Total Cost:
AED - On application